Frequently Asked Questions

The 2.4Ghz band is licence exempt but within 5Ghz the UK Band C has a one off fee of £1 per Radio (minimum fee of £50) payable to the Radio communications agency. The form is available on the OFCOM website.

The radios are easily configured via a web browser by typing in the IP address of the unit into your internet browser address bar.

Alternatively you can use Quick Config within SilverView.

Please navigate to Silvernet.com and select “Support” and click “Raise a support ticket”.

Please fill in all the necessary information.

It is always best to give a brief description of the issue, including information about your network setup and information such as the Product Model, MAC address and Firmware Version.

To monitor and manage your wireless network you can use the SilverView software.

Please watch this video on YouTube.

There are 3 sub bands of 802.11a

Please note:

When channel bonding mode is used, two 20MHz channels are used instead of one. Therefore there will only be 2 available channels in band C. Due to regulation changes band B is now available for outdoor use and the band B power limit has increases to 4W. Smaller channel bandwidths (5MHz and 10MHz) means lower available bandwidth but more links can be installed. Other Countries have different regulations, submit a support ticket and/or Call us on 0871 2233 067 we should be able to help if you are unsure.

Check that both radios have clear line of sight with no trees or buildings in the way. Moving the radios higher up the pole or adjusting the alignment slightly can make a big difference.

Other things to check are:

1. Check the CAT5 cable from the radio to the PoE Injector for any sign of damage. Also check the two CAT5 RJ45 connectors have been terminated correctly.
2. Log into each end of the link and make sure both radios have the same Network ID (SSID).
3. Check that both radios have the same wireless security key.
4. Make sure each radio has a different IP address and one is set on AP WDS mode and the other on Station WDS mode.
5. Try a different Channel frequency, 5Ghz reboot allows a re scan.
6. Upload the default configurations to each radio (available in the Download Centre)

You need to ensure that each LINK has a different SSID to any other LINK and that every radio or network device will need a different IP address setting.

Please read the Easy as 1-2-3 Guide and if you’re still stuck submit a support ticket and/or Call us on 0871 2233 067 we should be able to help.

Note – We do offer training courses.

We will only accept returned equipment with completed RMA forms. You need to create a Support Ticket to obtain the RMA number.

You can find lots of User Guides, Manuals, Firmware and Configuration files, Datasheets, Brochures and more under our Download Centre.

1. Check the power supply to the PoE injector
2. Replace the PoE injector

Note – PoE failure are very rare, be aware that they are designed for indoor use.

The default IP Addresses of a pre configured link are 192.168.0.228 for the Station and 192.168.0.229 for the Access Point. The Username is admin and the Password is password.

NOTE – If you factory default your radios the IP address will reset to 192.168.1.1 and we strongly advise you reload the default configuration files (available in the Download Centre) prior to any further radio configuration.

The optimum settings for an ECHO ST point to point link can be found here.

The Maximum length of the cable is 90m. We can supply a 90m, 50m, 20m or a 10m cable. The PoE injector can fit anywhere up to 90m to the next network device. The POE only adds power to the cat5 it doesn’t act like a network device.