SilverNet Wireless Troubleshooting

Welcome to the SilverNet online Wireless Troubleshooting center

The troubleshooting guide has been designed with you in mind for quick and simple resolution of basic issues that you could have when installing or servicing one of our wireless links. If you still have a question then please raise a Support Ticket or Call us on 0871 2233 067

What are the factory default settings?

The default IP Address of a pre configured link are 192.168.0.228 and 192.168.0.229, username is admin and the password is password.

How do i configure the Wireless radios?

The radios are easily configured via a web browser by typing in the IP address of the unit in the address bar.

The lights have gone out on the PoE injector and my link is down - what do i do?

Check the power supply to the PoE injector
Replace the PoE injector

Please note: PoE failure are very rare, be aware that they are designed for indoor use.

What is the Maximum Length the CAT5 cable can be?

The Maximum length of the cable is 90m. We can supply a 90m, 50m, 20m or a 10m cable. The PoE injector can fit anywhere up to 90m to the next network device. The POE only adds power to the cat 5 it doesn't act like a network device.

How do i monitor and manage my wireless network?

To monitor and manage your wireless network you can use the SilverNet BWA Viewer.

I have a multiple radio link network what do i need to be aware of?

You need to ensure that each LINK has a different SSID to any other LINK and that every radio or network device will need a different ip address setting.

How many Channels can i use in the 5Ghz band and what is the UK legal maximum output power?

There are 3 sub bands of 802.11a

Band	Application	Number of channels	Max Power
5.150 - 5.350GHz A	Must be nomadic/mobile Indoor use only Must comply with and IR 2006	8 x 20Mhz non overlapping	Max EIRP 200mW
5.470 - 5.725GHz B	Must be nomadic/mobile Must comply with IR 2006	11 x 20Mhz non overlapping	Max EIRP 1W
5.725 - 5.850GHz C	Fixed Wireless Access Must comply with IR2007	4 x 20Mhz non overlapping	Max EIRP 4W

Please note:

When Turbo mode is activated, two channels are used instead of one. Therefore there will only be 2 available channels in band C. Due to regulation changes band B is now available for outdoor use and the band B power limit has increases to 4W. Other Countries have different regulations, please Call us on 0871 2233 067 if you are unsure.

I am unable to establish a link between the radios/My link quality has been getting worse or is intermittent

Check that both radios have clear line of sight with no trees or buildings in the way. Moving the radios higher up the pole or adjusting the alignment slightly can make a big difference.

Other things to check are:

Check the CAT5 cable from the radio to the PoE Injector for any sign of damage. Also check the two Cat5 RJ45 connectors have been terminated correctly.
Log into each end of the link and make sure both radios have the same Network ID (SSID).
Check that both radios have the same security key.
Make sure each radio has a different IP address and one is set on AP mode and the other on Station/Client mode.
Try a different Channel frequency, 5Ghz reboot allows a re scan.
Upload the default configurations to each unit from the CD supplied with each link.

Do i have to pay a licence fee for the wireless link?

The 2.4Ghz band is licence exempt but the 5Ghz band C has a one off fee of £1 per Radio (minimum fee of £50) , payable to the Radio communications agency. The form is available on the SilverNet product CD supplied with every link.

I have lost my CD and need the files

Please submit a support ticket, we will then send you the FTP site link to download the CD files.

I have no idea what i am doing with this wireless link, please help!

Call us on 0871 2233 067 or submit a support ticket, we should be able to help.

Please note: We do offer free training courses.

I need an RMA form

We will only accept returned equipment with completed RMA forms. You can download the RMA form from here and create a support ticket to obtain the RMA number.